1. Refund Eligibility

1.1 Service Completion:

Refunds will only be considered for services that were not completed or not provided as described during the booking.

1.2 Payment Collection:

Payment for services is collected by the beauty professional directly after the services are rendered. As such, Home Salon does not directly handle payment processing and does not store your payment information.

2. Requesting a Refund

2.1 Service Discrepancies:

If you are dissatisfied with the quality of the service provided or if there is a significant discrepancy between the booked service and the actual service rendered, you may request a refund.

2.2 Notification and Evidence:

To initiate a refund request, you must notify us within 24 hours of the completion of the service. You may be required to provide evidence, such as clear photographs or descriptions, to support your claim of service discrepancy.

3. Refund Process

3.1 Review and Verification:

We will review the information provided and assess the validity of the refund request.

3.2 Resolution:

If the refund request is deemed valid, we will work with you to facilitate the refund process. Refunds will be processed by the beauty professional who collected the payment directly .

3.3 Refund Method:

Refunds, if approved, will be processed using the same payment method used for the original transaction.

4. Non-Refundable Situations

4.1 Service Dissatisfaction:

Refund requests based on personal dissatisfaction with the quality of the service provided, as long as the service was rendered as booked, may not be eligible for a refund.

4.2 Change of Mind:

Refund requests due to a change of mind or circumstances unrelated to the quality of the service will not be eligible for consideration.